Backorders and Preorders

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Items Purchased on Backorder or Pre-Order

Occasionally we have products available for purchase on backorder or preorder. When this is the case, the note 'available on backorder' will be present on both the product page and within the backordered products description within the cart. Any items purchased at the same time as a backordered or preordered item, will not be shipped until the backordered or preordered item arrives. The turnaround time for an item purchased on backorder or preorder is usually 3-4 weeks. However due to the small batch, ethically made nature of our products, combined with COVID-19 related supply chain issues, this can at times be longer. If the turnaround time is expected to be longer than 3-4 weeks, customers will be notified directly via email. We cannot refund items purchased on backorder for change of mind. Please ensure you read the product description to confirm if an item is on back order or not prior to purchase. We acknowledge that mistakes happen and information can be missed (we are busy mamas too!), in circumstances where an item is needed urgently, we offer some lenience to our policy by offering store credit to purchase a currently in-stock product. If you have any concerns or further queries, please contact us at hello@arkandluna.com.au [/tatsu_text][/tatsu_column][/tatsu_row][/tatsu_section]